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How do I cancel an order?
**Please note that cancel form and return form is same for orders. Kindly fill appropriate details.
How long will it take to process my cancel request?
How do I return an item purchased on PustakMandi?
place your return request online if you've received an item in a
'Damaged', 'Defective' or 'Not as Described' state. Return request needs to be made within 5 hours of the product received.
**For novels there won't be any return policy. Novels will be replaced if buyer finds them in a bad condition.
**For additional instructions check your email/sms. We will send you important updates from time-to-time.
Log in to PustakMandi, place a return request:
What is PustakMandi's Replacement Guarantee?
If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement from other Sellers within 10 days of delivery. Please contact us with a replacement request. The item will be recalled and replacement will be shipped to you, at no extra cost.
For issuing a replacement, the request procedure is same as the one for Refunds. Instead of Entering comment as 'Return' in Cancel or Return just write 'Replacement'.
In case, a replacement cannot be issued, a refund will be provided.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns/Replacement.
When are Refunds provided?
We work to provide the most hassle-free online shopping experience. You are covered and your money is safe.
Refunds are issued when
I have requested a replacement, when will I get it?
Once a replacement request is created, we will send you an email having details of the pickup process as well as details about the replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.
If you don't get the return within the promised date, contact us immediately. Drop us a mail at [email protected]
I've still not received the refund to my bank account. Why?
you have received a mail from us confirming your refund request then
rest assured that we have initiated your refund request and are
following up with payment companies for the same. Sometimes
financial organizations take a longer time to process the refund
request. However, if the refund hasn't happened by the date we promised,
you can contact us. We will gladly help you.