Does your computer refuse to do what you want it to? Does it insist on doing something you don't want it to? Does it refuse to do anything at all? One solution is to ring a helpline. However, this can be expensive and don't always give good advice. A better option is to invest in a copy of Troubleshooting Your PC in easy steps. Written in concise, jargon-free language, this book is aimed at non-techies. Keep it nearby and use it as your first point of reference for any PC problems. The faults covered in the book will be experienced by every computer user at one time or another - have the solutions to hand before they happen.