Service Management

-17% Service  Management
Learning about the growing field of operations management requires a textbook that embraces all service industries and addresses the most recent trends in services. The Eighth Edition of Service Management also reflects the dynamic impact of information technology on service systems by integrating its uses throughout the book. Recognized globally as the most comprehensive and authoritative textbook on service operations, Service Management illustrates lessons with current and interesting examples and cases.
Pustak Details
Sold By Tata McGraw Hill Publications
Author James A Fitzsimmons, Mona J Fitzsimmons, Sanjeev Bordoloi
ISBN-13 9789353161149
Edition 8
Format Paperback
Language English
Pages 544
Publication Date 2018-06-18
Publication Year 2018
Category Higher Education,Management

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  • Views: 206
  • Publisher: Tata McGraw Hill Publications
  • Product Code: James A Fitzsimmons, Mona J Fitzsimmons, Sanjeev Bordoloi
  • Reward Points: 10
  • Availability: In Stock
  • Author Name:
  • ISBN: 9789353161149
  • Total Pages: 544
  • Edition: 8
  • Book Language: English
  • Available Book Formats: Paperback
  • Year: 2018
  • Publication Date: 2018-06-18
  • ₹895
  • ₹744
  • Price in reward points: 1890

Tags: Service Management, Operations, Strategy, Information Technology, Fitzsimmons, management, McGraw Hill Education