DELUSION IN ORGANISATIONAL EXCELLENCEAchieving excellence is the mantra for any business. But how is excellence defined? What does excellence entail and what are its consequences? This may sound simple but understanding excellence becomes confusing in reality when organisations, once thought to have achieved excellence, suddenly fall!Using cases and examples-- from Lehman Brothers, General Motors, Nokia, and Kodak to Infosys and Toyota to eateries like pizzerias-- theis book differentiates between delusion and true excellence. Aimed at professionals and aspirants across industries, this book explores solutions for organisations affected by delusion and suggests measures to attain what all businesses strive for --achieving 'Organisational Excellence' in its true avatar.