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1-800-Worlds: The Making of the Indian Call Centre Economy

1-800-Worlds: The Making of the Indian Call Centre Economy
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1-800-Worlds: The Making of the Indian Call Centre Economy
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Indian call centre employees work through the night, sleep during the day and listen to foreign voices in accented tongues over transnational telephone connections. Through a description of the nightly and daily lives of call centre workers in the university town of Pune, India, 1-800-Worlds engages with the complex negotiations that underlie the ostensible success of new service economies. As the author shows, the call centre industry is neither insular nor singular but offers a set of symptoms that can help read changing forms of urban Indian middle-classness...

Book Details

Pustak Details
Sold ByOxford University Press
AuthorMathangi Krishnamurthy
ISBN-10199476055
ISBN-139780199476053
FormatHardcover
Pages256 Pages
Publication Date2017-12-04
Publication Year2017
CategoryOther (Books)

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Book Description

Indian call centre employees work through the night, sleep during the day and listen to foreign voices in accented tongues over transnational telephone connections. Through a description of the nightly and daily lives of call centre workers in the university town of Pune, India, 1-800-Worlds engages with the complex negotiations that underlie the ostensible success of new service economies. As the author shows, the call centre industry is neither insular nor singular but offers a set of symptoms that can help read changing forms of urban Indian middle-classness.

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