151 QUICK IDEAS TO DEAL WITH DIFFICULT PEOPLE - Confront Conflicts and Manage Disputes
All the ideas in this book have been proven in businesses across the world. They have worked for others and will work for you!
ABOUT THE BOOK
If you ever wished you could have that one formula to deal with difficult people at work, well eureka, you just found one. 151 Quick Ideas to Deal with Difficult People is a one-stop shop on how to face challenging employees and coworkers.
The extensive topics in this book deal with how to handle characters ranging from Bunglers to Backstabbers to Bullies. Few books on difficult employees, if any, offer such an extensive assortment of the characters you're likely to encounter at work and how best to deal with them.
KEY SELLING POINTS
• The book provides 151 quick ideas to deal with a difficult employee or colleague.
• Provides tips to mediate and confront conflict at workplace.
• Teaches managers and leaders to strike better communication.
• Provides ways and ideas to deal with office bullies.
ABOUT THE AUTHOR
Carrie Mason-Draffen is a reporter and columnist for Newsday, a daily newspaper based in Long Island, New York.